How top companies leverage our technology
Lyon airport launced a Chatbot in early 2017 to automate the most frequent request that they received on their Zendesk Chat widget on their website. After 3 months of trial, they multiplied the number of conversations on their Chat by 3, but divided the volume of work for their teams by 70%. Today, the usage and the level of automation keep improving.
In one year, here are the results :
- 18x more engagement
- -80% of workload for agent
- +5% conversion rate on parking reservations
Paris metro is the largest metro system in world. With more than 3 billion users every year, it’s a real challenge to operate but also manage so many lines & means of transporation. The RATP worked with Destygo to build a smart mobility assistant on Facebook Messenger. The bot has FAQ capabilities, can calculate real time itineraries and informs travelers proactively in case of disruptions and issues on their lines.
After a few months, here are the results :
- +1500 active users per day
- + retention rate
- +10% growth week over week
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